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Account Deletion

Last updated: June 28, 2025

Overview​

SwasthAI provides users with the ability to delete their account and associated personal data in compliance with privacy regulations and our commitment to user data rights. This page outlines the account deletion process, what data is removed, and important considerations before deletion.

How to Delete Your Account​

  1. Open the SwasthAI app on your mobile device
  2. Navigate to Settings → Account Settings → Privacy & Data
  3. Select "Delete Account"
  4. Confirm your identity by entering your password or using biometric authentication
  5. Review the deletion summary showing what data will be removed
  6. Click "Permanently Delete Account" to confirm
Permanent Action

Account deletion is permanent and irreversible. Once deleted, you cannot recover your account, data, or any community contributions.

Option 2: Email Request​

If you cannot access the in-app deletion feature, you can request account deletion via email:

  1. Send an email to rohnsha0@gmail.com
  2. Use the subject line: "Account Deletion Request - SwasthAI"
  3. Include the following information:
    • Your registered email address
    • Your username
    • Reason for deletion (optional)
    • Confirmation that you understand the deletion is permanent

Processing Time: Email deletion requests are processed within 7 business days.

What Data Gets Deleted​

When you delete your account, the following data is permanently removed:

User Profile Data​

  • Email address
  • Name (first and last)
  • Username
  • Profile settings and preferences
  • Account creation date and metadata

Community Content​

  • All your posts and comments in the community feature
  • Your community profile and activity history
  • Likes, reactions, and interactions on community content

App Usage Data​

  • Saved API keys for third-party LLM services
  • App preferences and settings
  • Usage analytics tied to your account

Firebase Database Records​

  • User record in the users collection
  • Username entry in the usernames collection
  • All associated community posts and interactions

What Data is NOT Deleted​

The following data is not affected by account deletion:

Local Device Data​

  • Scan results and medical images stored locally on your device
  • Downloaded educational content
  • App cache and temporary files
  • Local preferences (these remain until you uninstall the app)

Third-Party Services​

  • Data shared with third-party LLM providers (ChatGPT, Gemini, Claude) during scan verification
  • Any data stored by these services according to their retention policies

Anonymized Analytics​

  • Aggregated, anonymized usage statistics that cannot be traced back to you
  • General app performance and crash reports without personal identifiers

Important Considerations​

Before You Delete​

  • Export your data: Currently, there is no automated data export feature. Contact us if you need copies of your community posts
  • Review third-party services: Check with any third-party LLM providers you've used regarding their data retention
  • Backup local data: Ensure any important scan results on your device are backed up if needed

After Deletion​

  • Username availability: Your username may become available for other users after deletion
  • Re-registration: You can create a new account with the same email address, but it will be treated as a completely new account
  • Community content: Your posts and comments will be removed, which may affect ongoing community discussions

Processing Timeline​

  • In-app deletion: Immediate (within minutes)
  • Email requests: Within 7 business days
  • Complete data removal: Up to 30 days for all backups and cached data to be cleared

In certain circumstances, we may be required to retain some data for legal compliance:

  • Records required by law enforcement or regulatory authorities
  • Data needed for ongoing legal proceedings
  • Financial records for tax or audit purposes (if applicable)

Such retention will be limited to the minimum required by law and will not include personal identifying information where possible.

Verification Process​

To protect against unauthorized deletion requests:

  1. In-app deletion: Requires authentication with your current password or biometric verification
  2. Email requests: We will send a confirmation email to your registered address requiring verification within 48 hours

Alternative to Deletion​

If you're concerned about privacy but don't want to permanently delete your account, consider:

  • Removing personal information: Update your profile to remove personal details
  • Deleting community posts: Manually remove your community contributions
  • Logging out: Simply stop using the app without deletion

Contact Us​

If you have questions about account deletion or need assistance:

Response Time: We typically respond to deletion-related inquiries within 2 business days.

Changes to This Policy​

We may update this account deletion policy from time to time. Any changes will be reflected in the "Last updated" date at the top of this page and communicated through the app.

This account deletion policy is part of our broader commitment to user privacy and data protection. For more information about how we handle your data, please review our Privacy Policy.